A quick self
assessment: taking a look at your own personality traits, tendencies and
“quirks”
“Flexing”: how
to adapt your communication style to get better results with your boss,
employees, co-workers and customers
How to use what
you know about other people to get on their “wavelength”
Your team
roster: how different co-workers affect each other … and how to form a
cooperative, supportive team unit
Right brain vs left brain … what it means, discovering your dominant
side
Understanding
the “problem people” in your life – so you can take away their power to
frustrate and aggravate you
Why some people
may see YOU as a problem person
Specific
techniques to help you communicate effectively with different personality
“types”
Why certain people
get on your nerves … and why you share “good chemistry” with others
